TAG: Christopher Caywood

Successful companies continually customize products and services to meet customer needs. (Photo: Dilok Klaisataporn/iStock / Getty Images Plus/Getty Images)

Cultivate ‘customer intimacy’

March 18, 2022 By

Successful companies must continually customize products and services to meet customers’ changing needs in the digital age.

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Christopher Caywood

Technology expedites fall propane deliveries

September 16, 2021 By

Christopher Caywood explains how technology can mitigate the risk of winter price spikes and product shortages for propane retailers.

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Christopher Caywood

Let’s get on the same (web) page

July 21, 2021 By

Christopher Caywood explains easy steps propane retailers can take to update company websites to convey safety and environmental messages.

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Set a technology strategy

June 17, 2021 By

Technology is a key component of strategy, and you ought to have a technology strategy that fits into your overall business strategy.

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Christopher Caywood

PERC Learning Center proves beneficial to retailers

May 6, 2021 By

The Propane Education & Research Council’s (PERC) Learning Center is easy to use and tailor to a retailer’s specific operations.

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Add virtual learning to your training program

January 28, 2021 By

Virtual instruction done right can be as good as or better than in-person instruction, especially when combined with hands-on experiential learning.

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Tank monitors are almost as important as the other appurtenances that you connect to your tank. Photo: Joe_Potato/iStock / Getty Images Plus/Getty images

The value of tank monitors exceeds their cost

November 16, 2020 By

Christopher Caywood explains why he believes tank monitors are almost as important as the other appurtenances you connect to your tank.

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Digital services free up time but require more technical support

September 29, 2020 By

Technical challenges and customer requests for technical support increase with portal and app activity. Find out how to best handle technical support.

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It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Mitigate disruption and improve safety with technology

May 21, 2020 By

For too many LPG retailers, “business as usual” is trying to figure out how to forward calls or access company software safely and at a social distance.

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Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

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