Underground propane tanks prior to installation.

Your company’s value statement proposition

December 28, 2025 By Tom Jaenicke

Your value statement should inform prospective propane customers why they should choose your company over others in your marketing area.

This article is tagged with December 2025, Marketing Mix, propane customers, propane retailers, residential propane market, tom jaenicke and posted in Current Issue, From the Magazine

Propane retailers share supply strategies of past 10 years

April 17, 2024 By Brian Richesson

The anniversary winter marking 10 years since the propane supply and distribution challenges of 2013-14 is now complete.

This article is tagged with April 2024, distribution, drivers, Opening Delivery, pipelines, propane customers, propane operations, propane retailers, propane shortage, propane storage, propane suppliers, propane supply, propane tanks, propane technology, propane terminals, propane trucks, rail terminal, tank monitoring, Top Propane Retailers, winter and posted in Blue Flame Blog, Current Issue, From the Magazine

Image: Good_Stock/iStock / Getty Images Plus/Getty Images

Net Promoter Score ranks customer perceptions

January 22, 2024 By Danielle Pesta

Find out how the Net Promoter Score provides insight about customer satisfaction and how likely they are to recommend your propane company.

This article is tagged with customer relations, customer service, digital media, January 2024, marketing, propane customers, survey, the digital space, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Tankfarm raises $23 million to fuel innovation in propane

September 25, 2023 By Brian Richesson

Led by a handful of family offices and existing investors, Tankfarm has closed on a $23 million Series-B round of funding, the company announced.

This article is tagged with propane customers, propane software, propane technology, Tankfarm and posted in News

Celebrate second annual National Propane Day

September 20, 2023 By Danielle Pesta

Saturday, Oct. 7 will mark the second annual National Propane Day, promoted by the Propane Education & Research Council.

This article is tagged with propane appliances, propane customers, Propane Education & Research Council (PERC), renewable propane and posted in News

In the Know: Managing customer information

March 31, 2022 By Tammy Day

Tammy Day, marketing and communications director at Propane Resources, addresses best practices for managing customer lists.

This article is tagged with customer service, In the Know, propane customers, propane resources, Propane Resources LLC and posted in Blue Flame Blog, Current Issue, From the Magazine

Photo: Bill Oxford/iStock / Getty Images Plus/Getty Images

Propane customers’ user experience builds industry image

April 13, 2021 By Tom Jaenicke

Advertising the reality that propane offers – cost savings, dependability and clean energy – is in a retailer’s best interest.

This article is tagged with Electrification, marketing, Marketing Mix, propane, propane customers, propane retailers, tom jaenicke and posted in Current Issue, Featured, From the Magazine

The NOAA expects a slightly warmer winter this year. Photo: iStock.com/ziggy1

Shovel snow safely and keep warm in frigid temperatures

January 18, 2021 By Stuart Flatow

When shoveling snow, as a customer or employee, it is important to take the necessary steps to stay safe and warm this winter.

This article is tagged with propane customers, propane retailers, Safety First column, Stuart Flatow, winter and posted in Current Issue, Featured, From the Magazine

Poorly maintained tanks can frustrate customers and damage the reputation of the entire industry. Photo: iStock.com/Lautaro Federico

Paving a path to business excellence

October 15, 2019 By Randy Doyle

Randy Doyle poses five questions all propane marketers should ask themselves when evaluating how the public views their operations.

This article is tagged with propane customers, propane marketers, Randy Doyle, Real Talk with Randy and posted in Current Issue, Featured

A look at residential consumers

August 18, 2016 By Megan Smalley

The Propane Education & Research Council’s Residential Opportunity Insights reports divide consumers into nine demographic categories.

This article is tagged with PERC, propane customers, propane retailers and posted in Current Issue

TAG: propane customers