Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By Christopher Caywood

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology and posted in Current Issue, Featured

Attendees in one of the three breakout sessions of the conference, “New Curriculum for New Employees,” hosted by PERC’s Emily Wood. Photo by Tyler Gunter

PERC highlights safety training, CETP updates at conference

January 30, 2020 By Tyler Gunter

The topics of discussion at the conference ranged from propane emergencies to code updates, but what piqued the most interest was the updated Certified Employee Training Program (CETP).

This article is tagged with Certified Employee Training Program (CETP), Lyndon Rickards, PERC, Propane Education & Research Council (PERC), propane safety, Safety Trainer’s Conference and posted in Featured, News

This year's survey offers busy retailers a useful tool to assess their businesses. Photo: iStock.com/kozmoat98

Assessing LPG’s progress

January 28, 2020 By Ellen Kriz

Randy Doyle provides an updated assessment of how to realize propane’s growth potential and sets new priorities for the industry.

This article is tagged with NPGA, Randy Doyle, Real Talk with Randy and posted in Current Issue, Featured

Photo of Crestwood's Rose Hill, North Carolina, terminal

2020 Propane Suppliers Guide lists top LPG product sources

January 27, 2020 By LP Gas

The Propane Suppliers Guide from LP Gas magazine is a directory of the propane industry’s top product sources.

This is posted in Current Issue, Featured

LPG Spotlight: Modern Gas

January 24, 2020 By Joe McCarthy

A Georgia retailer’s showroom, including appliances and outdoor equipment, facilitates positive propane conversations and attracts lifelong customers.

This article is tagged with Georgia, LPG Spotlight, Modern Gas and posted in Current Issue, Featured

Propane Personality: GPA Midstream leader Joel Moxley

January 21, 2020 By Brian Richesson

Joel Moxley is a former chairman of the GPA Midstream Association, the stint coming in 2013-15 with Crestwood, and now leads the group from the inside.

This article is tagged with Crestwood Equity Partners, GPA Midstream Association, Joel Moxley and posted in Current Issue, Featured