Higher energy prices hurt us all

February 22, 2022 By Tom Jaenicke

Tom Jaenicke suggests propane retailers let their customers know that they share the pain of higher energy prices caused by inflation.

This article is tagged with crude prices, customer relations, customer service, marketing, Marketing Mix, propane prices, propane supply, supply and pricing, tom jaenicke, U.S. Energy Information Administration (EIA) and posted in Blue Flame Blog, Current Issue, Featured, From the Magazine

Customer contact: Shift from snail mail to digital communication

December 16, 2021 By Christopher Caywood

Christopher Caywood explains how his company has shifted to digital communications and why it makes sense from demographic and cost standpoints.

This article is tagged with COVID-19, customer service, marketing, retailer technology, technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Propane retailers share outlook on propane supply

November 17, 2021 By Danielle Pesta

2021 LP Gas Growth Summit attendees discuss their outlook on propane supply and strategies to keep customers supplied throughout the year.

This article is tagged with Coles Energy, customer service, LP Gas Growth Summit, propane suppliers, propane supply, supply and pricing and posted in Blue Flame Blog, Featured, Featured Video

LPG Spotlight: Superior Propane

September 1, 2020 By Carly Bemer

Focused on retaining more customers, Ontario-based Superior Propane partnered with an analytics platform to ensure high-quality customer service.

This article is tagged with Canada, customer retention, customer service, LPG Spotlight, Superior Plus Corp., Superior Propane and posted in Current Issue, Featured

Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By Christopher Caywood

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology and posted in Current Issue, Featured

Call metrics matter to your propane operation

April 5, 2019 By Christopher Caywood

Propane retailers can improve their customer service operations by investing in voice over Internet protocol (VOIP) phones.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service and posted in Current Issue, Featured

Propane cylinder delivery saves customers time and adds convenience to the cylinder exchange market. Photo courtesy of LPG2U

New cylinder exchange delivery model increases convenience

October 2, 2018 By Joe McCarthy

Companies are filling a niche based on service and savings within the cylinder exchange market.

This article is tagged with Alaska, customer service and posted in Current Issue, Featured

online retailer shopping cart. Photo: iStock.com/artisteer

Shopping for CMS software is like grocery shopping

June 4, 2018 By Christopher Caywood

Christopher Caywood, co-owner of Caywood Propane Gas, gives retailers tips for choosing the right customer management system software.

This article is tagged with Caywood Propane Gas Inc., Cost Management Solutions, customer service, Guest column, propane retailers, propane technology and posted in Current Issue, Featured

Bergquist updates online storefront

May 8, 2018 By Joe McCarthy

Bergquist updated its online storefront, which, the company says, improves user experience, simplifies transactions and increases access to the product catalog.

This article is tagged with Bergquist, customer service and posted in News

Angus Monitoring Service names customer relationship manager

April 24, 2018 By Joe McCarthy

As customer relationship manager, David Montgomery will support Gremlin tank monitor clients in the deployment of monitors.

This article is tagged with crystal flash, customer service, people news and posted in News

TAG: customer service