What you don’t know about your customer service is hurting you
May 29, 2025 By Christopher Caywood
Christopher Caywood, co-owner of Caywood Propane Gas Inc., shares data regarding customer service.
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Is it time to diversify your product offering?
November 11, 2016 By Tom Jaenicke
It’s time to think about the lifetime customer value, rather than the transactional value.
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The benefits of online marketing
September 12, 2016 By Tom Jaenicke
Don’t let indifference toward online marketing build a wall between you and shoppers. Find out why.
Read More Recruiting and retaining productive employees
July 21, 2016 By Ken Albrecht
Many businesspeople find it time-consuming and challenging to recruit and retain productive employees.
Read More Choosing a sales approach that gains more customers
March 9, 2016 By Tom Jaenicke
The typical propane business is usually in a new-customer sales funk this time of the year. The main…
Read More Serve your customers by solving problems in creative ways
October 27, 2015 By Ken Albrecht
Many of us know the frustration of having to wait on an airplane when flight operations are delayed….
Read More Customers, employees or investors – who takes precedence?
February 1, 2009 By Carl Hughes
Customers, employees or investors – which one should take precedence?
Read More Increase your visibility to customers with Internet presence
January 1, 2009 By Carl Hughes and LP Gas
Increase your visibility to customers by having a presence on the Internet
Read More Investments without return
July 1, 2008 By Carl Hughes
Residential real-estate experts have known for years that dollars invested into existing homes for improvements do not return the same value when the homes are sold.
Read More Need new customers? Look online
July 1, 2005 By LP Gas
No matter what the weather and how efficiently and effectively your propane business runs, nothing happens — and no money is made — without customers.
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