Steps to take when competitors fill your leased tanks

August 31, 2023 By John McCoy

John McCoy offers suggestions to protect company property when you come across a competitor filling your leased propane tanks.

This article is tagged with competition, customer service, John McCoy, legal, Legal Brief, McCoy Leavitt Laskey LLC, propane tanks and posted in Blue Flame Blog, Current Issue, From the Magazine

Photo: nuttapong punna/iStock / Getty Images Plus/Getty Images

8 ways to use technology to boost a propane company’s image

August 1, 2023 By Christopher Caywood

Caywood Propane Gas reviewed its digital advertising with its outside experts, and it strayed into a conversation around company image.

This article is tagged with community outreach, customer service, marketing, retailer technology, social media, technology and posted in Current Issue, Featured, From the Magazine

Photo: bymuratdeniz/iStock / Getty Images Plus/Getty Images

Create meaningful customer communication

May 25, 2023 By Tom Jaenicke

In his latest column, Tom Jaenicke encourages retailers to let customers know about the sustainability of the propane business.

This article is tagged with communication, customer relations, customer retention, customer service, marketing, Marketing Mix, tom jaenicke, Warm Thoughts Communications and posted in Blue Flame Blog, Current Issue, From the Magazine

Eastern Propane & Oil reflects on 90 years in business

April 13, 2023 By Danielle Pesta

New England-based Eastern Propane & Oil marked its 90th anniversary in business in 2022. The company had multiple initiatives to celebrate.

This article is tagged with customer service, Eastern Propane & Oil, employee retention, family business, Maine, Massachusetts, Mergers and Acquisitions, New Hampshire, Rhode Island, Succession Planning, Vermont and posted in Current Issue, Featured, From the Magazine

Seek decision-making support from industry colleagues

March 23, 2023 By Christopher Caywood

When making decisions for your propane operation, talking with benchmarking colleagues can help you evaluate product options and possible trade-offs.

This article is tagged with Benchmarking Council, Caywood Propane Gas Inc., Christopher Caywood, customer service, marketing, National Propane Gas Association (NPGA), retailer technology, software, tank monitoring, website and posted in Blue Flame Blog, Current Issue, From the Magazine

Driver photo: Urupong/iStock / Getty Images Plus/Getty Images

Cargas Energy publishes fourth annual tech report

January 25, 2023 By Brian Richesson

Cargas Energy published its Top Technology Trends in Fuel Delivery Benchmarking Report. The research includes data collected from more than 100 fuel dealers.

This article is tagged with Cargas, customer service, cybersecurity, mobile technology, propane delivery software, propane retailers, tank monitoring, technology and posted in News

Use marketing as a competitive advantage

May 5, 2022 By Roger Rosenbaum

Propane retailers must adapt their marketing and communication strategies for a post-COVID era to gain a competitive advantage with consumers.

This article is tagged with communication, competition, COVID-19, crisis communication, customer relations, customer service, marketing, technology and posted in Blue Flame Blog, COVID-19, Current Issue, From the Magazine

Provide employees with soft-skills training

April 7, 2022 By Christina Armentano

Paraco Gas is providing employees with soft-skills training to elevate workforce communication, employee mindset and customer satisfaction.

This article is tagged with communication, customer relations, customer service, Paraco Gas, training and posted in Blue Flame Blog, Current Issue, From the Magazine

In the Know: Managing customer information

March 31, 2022 By Tammy Day

Tammy Day, marketing and communications director at Propane Resources, addresses best practices for managing customer lists.

This article is tagged with customer service, In the Know, propane customers, propane resources, Propane Resources LLC and posted in Blue Flame Blog, Current Issue, From the Magazine

Successful companies continually customize products and services to meet customer needs. (Photo: Dilok Klaisataporn/iStock / Getty Images Plus/Getty Images)

Cultivate ‘customer intimacy’

March 18, 2022 By Christopher Caywood

Successful companies must continually customize products and services to meet customers’ changing needs in the digital age.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology, technology and posted in Current Issue, Featured, From the Magazine

TAG: customer service